Making PCI Redaction More Efficient and Effective

Wayne Ramprashad

Speech Analytics and the New Age of Contact Centers

Yasir Bugrara

Keep Calm and Carry on Conversations

Voci Technology Admin

Sampling Rates, Sample Depths, and Bit Rates: Basic Audio Concepts

Ragy Morkos

Beyond Data Security: The Evolving Data Privacy Landscape

Jay R. Pascarella

Voci and Movember: In Support of Men's Health

Lynwood Hines

Diversity and Leadership: Women in Engineering and Technology

Kris Gartley

Emotion, Language and the Individual Perspective: Addressing Bias in Speech to Text and AI

Kris Gartley

Clear Communication for Speech Recognition: The Importance of Information Representation

Kathy Brigham

Audio Quality and Word Error Rate: How to Get the Best From Your Speech Recognition System

Rahul Shankar

Impressions from Calabrio Customer Connect 2019: The Future of Voice Analytics

Anthony Gadient

Success for Our Clubhouse: Supporting the Pittsburgh Community

Tony Ryan

Protecting Your Business and Information: Recognizing Cybersecurity Awareness Month

Jay R. Pascarella

A Personal Note on Arctic and the Author of the Danger Trail

John Kominek

Time is Money: Getting Crucial Customer Insights When You Need Them

Yasir Bugrara

Privacy and Security: Two Sides of the Same Coin

Jay R. Pascarella

Conversations, Commands and Speech Recognition

Neil Movold

Working as a Single Enterprise: Keeping Customer Data Out of Internal Silos

Yasir Bugrara