Customer Experience
8 Customer Center KPIs That You Need to Track (and Why!)
Keep Calm and Carry on Conversations
Speech to text
Sampling Rates, Sample Depths, and Bit Rates: Basic Audio Concepts
GRC
Beyond Data Security: The Evolving Data Privacy Landscape
Community Investment
Voci and Movember: In Support of Men's Health
Diversity and Leadership: Women in Engineering and Technology
Emotion, Language and the Individual Perspective: Addressing Bias in Speech to Text and AI
Technical
Clear Communication for Speech Recognition: The Importance of Information Representation
Audio Quality and Word Error Rate: How to Get the Best From Your Speech Recognition System
Impressions from Calabrio Customer Connect 2019: The Future of Voice Analytics
Success for Our Clubhouse: Supporting the Pittsburgh Community
Protecting Your Business and Information: Recognizing Cybersecurity Awareness Month
A Personal Note on Arctic and the Author of the Danger Trail
Call Center Management
Time is Money: Getting Crucial Customer Insights When You Need Them
Privacy and Security: Two Sides of the Same Coin
Page 1 of 4