Amplify the value of your voice data in real time
Analyze all your real-time and recorded voice data and transform it into an enterprise asset. With Voci’s advanced AI-driven audio analytics, you will derive meaning from every customer conversation. Leverage that intelligence to improve your products and services, increase agent productivity and responsiveness, boost customer satisfaction, and gain a competitive advantage.
Our technology enables you to...
- Boost marketing and revenue
- Enhance customer experience and reduce churn
- Streamline business processes
- Scale audio analytics across the enterprise
- Ensure compliance and mitigate risk
- And more
AI / Deep Learning
Discover actionable insights
Voci proprietary machine learning and deep neural networks ingest and “learn” voice data. Our innovations determine customer satisfaction through sentiment analysis and speech characteristics, and recognize demographic-based trends through gender identification.
APIs and Integration
Combine transcripts and analytics
Our V-Blaze speech engine features industry-standard open APIs that are compatible with over 350 telephony audio formats. Its open-format JSON and Text transcripts integrate with our
V-Spark speech browser and third-party analytics or business intelligence platforms.
Find out more
Spun out of Carnegie Mellon University, Voci’s technology is built on 100+ man-years of R&D dating back to 2001. Since our first commercial product was released in 2012, the company has experien ...
First Tech Federal Credit Union
In 2016, First Tech turned to Voci to transcribe and analyze all the calls coming into its contact centers. It was then able to gain actionable insights directly from its members’ recorded words ...