Amplify the value of your voice data

Analyze all your voice data and transform it into an enterprise asset. With Voci’s advanced AI-driven audio analytics, you will derive meaning from every customer conversation. Leverage that intelligence to improve your products and services, increase agent productivity and responsiveness, boost customer satisfaction, and gain a competitive advantage.

Our technology enables you to...

  • Boost marketing and revenue
  • Enhance customer experience and reduce churn
  • Streamline business processes
  • Scale audio analytics across the enterprise
  • Ensure compliance and mitigate risk
  • And more
Image
Image

AI / Deep Learning

Discover actionable insights

Voci proprietary machine learning and deep neural networks ingest and “learn” voice data. Our innovations determine customer satisfaction through sentiment analysis and speech characteristics, and recognize demographic-based trends through gender identification.

AI IN ACTION

Learn more about our AI and deep learning capabilities.

Speech to Text

APIs and Integration

Combine transcripts and analytics

Our V-Blaze speech engine features industry-standard open APIs that are compatible with over 350 telephony audio formats. Its open-format JSON and Text transcripts integrate with our
V-Spark speech browser and third-party analytics or business intelligence platforms.

Find out more

Speech to Text

Speech to Text

Put it in writing

Voci speech-to-text technology uses GPU acceleration to process 100% of live and recorded calls into highly accurate transcripts. This enables you to improve agent quality monitoring, extract competitive intelligence, and enhance customer experience.

Our Technology

Image

V-Blaze

Hear the true voice of every customer

  • NVIDIA® GPUs enable lighting-fast transcription of live and recorded calls
  • Highly accurate transcripts integrate with your analytics platform to reveal actionable insights and the true voice of every customer

V-Blaze transcripts provide:

  • Full punctuation
  • Gender, emotion, and sentiment insights
  • Event-level metadata including timestamps
  • Numeric redaction of audio, text, or both
  • Automatic speaker separation (diarization)
Image

V-Spark

Visualize customer calls with a powerful speech browser

  • Reveals emotion and sentiment
  • Classifies your data for immediate business action
  • Integrates easily with analytics or business intelligence platforms

V-Spark speech browsing provides:

  • An intuitive web-based interface
  • Advanced search, filter, playback, and tag capabilities
  • Drill-down to specific call types
  • Customizable applications for reporting and discovery
  • Importing of external metadata (e.g., agent ID, supervisor) for filter and sort capabilities
Image

V-Match

Verify speaker identity at any point during a call

  • Enables partners to develop and integrate advanced voice biometrics technology in their current processes
  • Integrates easily with telephony audio and third-party database solutions
  • Improves fraud prevention, customer experience, and public safety

V-Match verification provides:

  • Passive voice matching, which enables flexible and complete security solutions
  • Batch and incremental processing, in both offline and real-time settings
  • An open API architecture to develop customized voiceprint creation and matching applications
Image

Stay updated with Voci's speech insights

Please type your first name.
Please type your last name.
Invalid email address.
Invalid Input
I have read and agree with Voci’s Privacy Notice

Become a partner

Voci greatly values our partners’ expertise. Learn how you can partner with us as a platform provider, value-added reseller, or service provider and increase your business opportunities.