Amplify the value of your voice data in real time
Analyze all your real-time and recorded voice data and transform it into an enterprise asset. With Voci’s advanced AI-driven audio analytics, you will derive meaning from every customer conversation. Leverage that intelligence to improve your products and services, increase agent productivity and responsiveness, boost customer satisfaction, and gain a competitive advantage.
Our technology enables you to...
- Boost marketing and revenue
- Enhance customer experience and reduce churn
- Streamline business processes
- Scale audio analytics across the enterprise
- Ensure compliance and mitigate risk
- And more
AI / Deep Learning
Discover actionable insights
Voci proprietary machine learning and deep neural networks ingest and “learn” voice data. Our innovations determine customer satisfaction through sentiment analysis and speech characteristics, and recognize demographic-based trends through gender identification.
APIs and Integration
Combine transcripts and analytics
Our V-Blaze speech engine features industry-standard open APIs that are compatible with over 350 telephony audio formats. Its open-format JSON and Text transcripts integrate with our
V-Spark speech browser and third-party analytics or business intelligence platforms.
Speech to Text
Put it in writing
Voci speech-to-text technology uses GPU acceleration to process 100% of live and recorded calls into highly accurate transcripts. This enables you to improve agent quality monitoring, extract competitive intelligence, and enhance customer experience.
V-Blaze
Hear the true voice of every customer
- NVIDIA® GPUs enable lighting-fast transcription of live and recorded calls
- Highly accurate transcripts integrate with your analytics platform to reveal actionable insights and the true voice of every customer
V-Blaze transcripts provide:
V-Spark
Visualize customer calls with a powerful speech browser
- Reveals emotion and sentiment
- Classifies your data for immediate business action
- Integrates easily with analytics or business intelligence platforms
V-Spark speech browsing provides:
V-Match
Verify speaker identity at any point during a call
- Enables partners to develop and integrate advanced voice biometrics technology in their current processes
- Integrates easily with telephony audio and third-party database solutions
- Improves fraud prevention, customer experience, and public safety
V-Match verification provides:
Find out more
Become a partner
Voci greatly values our partners’ expertise. Learn how you can partner with us as a platform provider, value-added reseller, or service provider and increase your business opportunities.