Voci Powers Real-Time and Post-Call Possibilities
We extract the most accurate insights from voice data so that you never miss a
customer insight or coaching moment.
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Benefits of Integrating Voci:
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Leading Accuracy
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Data-rich Transcripts
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Low Infrastructure Costs
The Use Cases Voci Unlocks:
Real-Time Transcription
Real time means real time. Nothing transcribes live contact center calls faster or more accurately than Voci, empowering a whole host of use cases.
Live Agent Assist
Live Agent Coaching
Compliance Controls
Live Assisted Data Entry
Fraud Avoidance
Call Categorization
AI Based Call Routing
Call Summarization
Post-Call Transcription
Voci is so fast it transcribes one hour of audio in just 3 seconds - and the resulting transcript is packed full of metadata and insight for post-call operations.
Agent Scorecards
Near Real-Time Analytics
Fraud Detection
Market Research
Automated Surveys
Compliance
Call Categorization
Call Summarization
TRUSTED BY AWESOME COMPANIES
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The latest speech insights
Get all the latest speech insights from the Voci blog.
Ready to see the world’s most efficient ASR in action?
Access our API or request a demo now.