Speech to text without a call recorder

1

Voci Labs is developing a lightweight call recording platform to facilitate call transcription and bypass traditional contact center call recording platforms.

Call recording systems are proprietary and can limit access to audio recordings – to the point of degrading the quality of exported audio and charging additional fees to extract calls. Direct to Text plugs directly into the telephony system and immediately captures and transcribes the audio, while also capturing the metadata associated with the audio (such as the number called and number calling from).

Features:

020_audio-compatibility
Real Time Transcription

Transcribes calls in real time, facilitating immediate analysis and feedback

023_format
Full Compatibility

Fully compatible with any contact center configuration: on-premise, air gapped, cloud, or hybrid

009_deployment
Virtual/Physical

Works with virtual or physical machines

008
Compliance

Compliant with security regulations and requirements, as no data is stored on disk

Advantages of Direct to Text:

025_speech-engine
Uninhibited access to
audio
009_deployment
Bypass legacy recording systems
019_reduce-cost
Full control of storage
costs
027_CX
Record and transcribe
100% of calls
005_analysis
Better transcription
accuracy

Voci Labs projects are still being developed. Interested in putting them into production? Get in touch.