Speech to text without a call recorder
Voci Labs is developing a lightweight call recording platform to facilitate call transcription and bypass traditional contact center call recording platforms.
Call recording systems are proprietary and can limit access to audio recordings – to the point of degrading the quality of exported audio and charging additional fees to extract calls. Direct to Text plugs directly into the telephony system and immediately captures and transcribes the audio, while also capturing the metadata associated with the audio (such as the number called and number calling from).
Features:
Real Time Transcription
Transcribes calls in real time, facilitating immediate agent assist, PCI redaction, and more
Full Compatibility
Fully compatible with any contact center configuration: air gapped or cloud
Virtual/Physical
Works with virtual or physical machines
Compliance
Compliant with security regulations and requirements, as no data is stored on disk