Power your platform by integrating Voci’s Speech-to-Text engine
Voci powers real-time and post-call possibilities. We extract the most accurate insights from voice data so that you never miss a customer insight, selling opportunity, or coaching moment.
How our partners use Voci
Speech-to-Text
Real-Time Transcription
Live Agent Assist
Proactively provide agents with information and shortcuts based on stated customer needs and optimized outcomes.
Reduce manual supervision, improve agent proficency and accuracy.
Live Agent Coaching
AI Based Upselling and Offer Management
Robotic Process Automations (RPA)
Live Assisted Data Entry
Fraud Avoidance
Real-Time Analytics
Compliance Controls
Call Categorization
AI Based Call Routing
Call Summarization
Next Best Action Guidance
Conversational AI and Voice Bots
Post-Call Transcription
Near Real-Time Analytics
Analytics that are provided after the call has occurred, but no more than a short period (~15 minutes after) for a near real-time view of the latet insights from each call.
Agent Scorecards
Fraud Detection
Market Research
Customer Feedback for Enhanced Product Design
Automated Surveys
Compliance
Automated Call Categorization
Call Summarization
Voci collaborates with trusted partners and providers whose quality products and services implement our AI-driven solutions. The integration of our innovative technology with their expertise meets the unique needs of customers and opens doors to more opportunities for both parties.
Contact us today if you'd like to become a trusted partner and provider.
Benefits of Integrating Voci
Accuracy
- Best in class accuracy
- Rich voice metadata
- Specialized vertical models
- AI, ML and DL Neural Network Technology
Lowest Total Cost of Ownership
- Process 600 hours of audio in one hour on a single 1U server
- Horizontal Scaling
- Same day deployments
- Deploy in the Cloud
Ease of Integration
- Simple REST APIs
- Flexible deployment in Cloud, Prem, or Hybrid
- Industry standard components
- Data in JSON or text-based output