Power your platform by integrating Voci’s Speech-to-Text engine

Proactively provide agents with information and shortcuts based on stated customer needs and optimized outcomes.

Reduce manual supervision, improve agent proficency and accuracy.

Proactively provide agents with information and shortcuts based on stated customer needs and optimized outcomes.

Use voice for real-time identification and alerts of actionable upsell opportunities for increased revenue and marketing effectiveness.

Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required humans to perform. These tasks can include queries, calculations and maintenance of records and transactions.

Reduce repetitive data entry tasks by automatically recognizing the words being spoken in real-time to populate fields, live as the conversation is occurring in real-time.

Automatic detection of fraud to take quick action to remediate.

A real-time view of the insights from live customer conversations for quick business insights and actions.

Manage compliance risk by proactively managing potential threats, ensuring requirements are being met, and leaving an audit trail of activity.

Classify and index key phrases within customer interactions to assist in making strategic business decisions. Easily access, review, and analyze calls to derive business signals, identify conversation trends.

Determine and route the phone conversation to the right agent based on the conversation that is occurring.

A summary of the phone conversation in reduced form that contains the most important information for a specific purpose (compliance, emotion, knowledge, etc).

Leverage guidance offers helpful information and advice to alter the outcome of customer interactions as they occur, delivering immediate business impact.

Agents are provided with suggestions on relevant upsell or cross-sell opportunities.

An application of artificial intelligence used to automate how people to communicate and interact with software applications, websites, and devices with human-like natural language.

Analytics that are provided after the call has occurred, but no more than a short period (~15 minutes after) for a near real-time view of the latet insights from each call. 

An easy to use feedback tool that measures and tracks agent performance based on the content of their customer interactions.

Using the data from voice analytics and patterns to determine if fraud is taking place or actively taking place.

Leveraging valuable insights from the voice conversation between agent/client to for rich market research in realtime or near realtime. 

Leverage customer feedback hidden within voice to identify evolving customer requirements for enhanced product design while compressing the feedback cycle-time.

A systemic collection of data by making calls automatically to a preset list of customers with the aim of collecting information to gain feedback via voice or text.

Uncover occurrences of non-compliance to quickly take action to remain compliant with all relevant regulatory policies.

Automatically tag and index key phrases within daily customer interactions to more easily access, search, review, and analyze call recordings for insights, trends, and strategic business decisions.

A summary of the phone conversation in reduced form that contains the most important information for a specific purpose (compliance, emotion, knowledge, etc).