Voci Powers Real-Time and Post-Call Possibilities

We extract the most accurate insights from voice data so that you never miss a
customer insight or coaching moment.

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Benefits of Integrating Voci:

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Leading Accuracy

Enjoy leading out-of-the-box transcription accuracy, and further tune Voci's advanced speech models to your specific use case.

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Data-rich Transcripts

Receive data-rich, auto-secure, searchable transcripts for every single contact center call, hugely increasing insights capability.

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Low Infrastructure Costs

Switch on the most efficient transcription in existence, and see massively reduced hardware needs, datacenter space, and cost of operations.

The Use Cases Voci Unlocks:

Real-Time Transcription

Real time means real time. Nothing transcribes live contact center calls faster or more accurately than Voci, empowering a whole host of use cases.

  • use case iconLive Agent Assist
  • use case icon 1Live Agent Coaching
  • use case icon 2Compliance Controls
  • use case icon 3Live Assisted Data Entry
  • use case icon 4Fraud Avoidance
  • use case icon 5Call Categorization
  • use case icon 6AI Based Call Routing
  • use case icon 7Call Summarization

Post-Call Transcription

Voci is so fast it transcribes one hour of audio in just 3 seconds - and the resulting transcript is packed full of metadata and insight for post-call operations.

  • use case icon 8Agent Scorecards
  • use case icon 9Near Real-Time Analytics
  • use case icon 10Fraud Detection
  • use case icon 11Market Research
  • use case icon 12Automated Surveys
  • use case icon 13Compliance
  • use case icon 14Call Categorization
  • use case icon 15Call Summarization

TRUSTED BY AWESOME COMPANIES

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The latest speech insights

Get all the latest speech insights from the Voci blog.

Ready to see the world’s most efficient ASR in action?

Access our API or request a demo now.