Download Whitepaper: Words, Not Sounds
Governance, risk management, and compliance (GRC) will struggle to detect inappropriate behavior in voice conversations that violates standards, policies, and laws. Thus, an Automatic Speech Recognition (ASR) system is a necessity. Learn how a full-text ASR system improves GRC.
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Over-Promising in Telemarketing: Achieving Zero Tolerance with Speech Analytics
Improper telemarketing practices that lead to enforcement actions against businesses are, fortunately, rare. But the penalties (along with many other business headaches) can be steep. For example, in ...
Complexity of Language and ASR Challenges: How Cultural Variation Affects Transcription
In a previous blog, Catherine talked about what we linguists do here at Voci. (If you haven’t read it, click here!). In this blog, I’m going to expand on this, and talk about some examples of the ...
Analyzing Language to Train ASR Systems: Combining Linguistics with AI Technology
One of the biggest challenges that automated transcription faced, at least until the machine learning/AI revolution we’re all currently living in, was the sheer complexity of language. Basically, co ...