Download Outbound Case Study
The call center deployed Voci’s speech exploration solution to improve its agents’ close rates. In doing so, call center supervisors gained insights about scripted and unscripted word counts, the likelihood of agents enrolling prospects and how to make a significant return on its technology investment.
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When It Has to Be Right: Transcription Accuracy and Tuning Speech Recognition
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Impressions from NVIDIA GTC 2019
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