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The call center deployed Voci’s speech exploration solution to improve its agents’ close rates. In doing so, call center supervisors gained insights about scripted and unscripted word counts, the likelihood of agents enrolling prospects and how to make a significant return on its technology investment.
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The Possibilities of Change: How to Find the Right Speech to Text Solution
In a previous blog, Kevin covered some considerations that should go into the decision to purchase an STT or ASR solution. If you’ve already got an STT solution in place, however, your needs are qui ...
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If you’ve looked into Automatic Speech Recognition (ASR) or speech to text (STT), you know that the industry is constantly changing. Regardless of where your business is — investigating options, c ...