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The call center deployed Voci’s speech exploration solution to improve its agents’ close rates. In doing so, call center supervisors gained insights about scripted and unscripted word counts, the likelihood of agents enrolling prospects and how to make a significant return on its technology investment.
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Emotion, Language and the Individual Perspective: Addressing Bias in Speech to Text and AI
Identifying emotions might seem like the easiest thing that speech to text software has to do. We can often tell by listening to people if they’re angry or happy, or surprised or bored. This is just ...
Clear Communication for Speech Recognition: The Importance of Information Representation
One of the most fascinating aspects of life is the act of communication. Without it, we could not interact with each other. And communication can occur in so many forms, from a simple wink to a loud c ...
Audio Quality and Word Error Rate: How to Get the Best From Your Speech Recognition System
In the digital audio domain, audio quality is an assessment of the accuracy, fidelity, and intelligibility of audio output from an electronic device. Given that audio is the primary input to an Automa ...