Watch Our V-Spark Demo
Voci V-Spark provides you with vastly greater capabilities to review customer-agent interactions. This robust application enables you to search all your voice data to understand root cause. Uncover product and competitive insights, improve agent quality monitoring by targeting the calls to which you listen, predict customer churn, improve customer experience, and ensure compliance.
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Information Security and Tuning Your ASR Solution: Keeping You, Your Business and Your Customers Safe
It’s no secret that pretty much everybody hates information security. At best, it’s annoying. You have to keep track of a bunch of passwords, you have to lock your computer whenever you get up (ev ...
Accessing Your Audio Data: You Can’t Profit From What You Can’t See
The largest and richest source of insight into the experience your customers have with your brand comes from the phone conversations they have with your representatives. Surfacing these insights helps ...