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Voci V-Spark provides you with vastly greater capabilities to review customer-agent interactions. This robust speech-to-text application enables you to search all your voice data to understand root cause. Uncover product and competitive insights, upgrade agent quality monitoring by targeting the calls to which you listen, establish a base for customer analysis, predict customer churn, improve customer experience, and ensure compliance.
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The Possibilities of Change: How to Find the Right Speech to Text Solution
In a previous blog, Kevin covered some considerations that should go into the decision to purchase an STT or ASR solution. If you’ve already got an STT solution in place, however, your needs are qui ...
Navigating the Market: Getting Started with Automatic Speech Recognition
If you’ve looked into Automatic Speech Recognition (ASR) or speech to text (STT), you know that the industry is constantly changing. Regardless of where your business is — investigating options, c ...