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Voci V-Spark provides you with vastly greater capabilities to review customer-agent interactions. This robust application enables you to search all your voice data to understand root cause. Uncover product and competitive insights, improve agent quality monitoring by targeting the calls to which you listen, predict customer churn, improve customer experience, and ensure compliance.
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Making Telephone Surveys Effective: Quality Management in Polling and Telephone Survey Research
Live interview telephone surveys are still one of the most accurate ways to conduct a public opinion poll. This is especially true in geographic areas that are too small for an adequate sample size of ...
How to Make Speech Recognition Software That Works — and Keeps Working
In my experience, no significant software project is ever really "done." There's always something that can be improved, and customer requirements are always changing. In addition, as new technologies ...