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Hear the voice of every customer

Manually listening to every call is time-consuming, expensive, and impractical. Using GPU-accelerated, AI-based technology enables you to discover actionable insights by quickly turning all your audio into an enterprise asset.

Speed/Accuracy

Minimize risk by transcribing all calls quickly, accurately, and cost-effectively

All calls come with risks or opportunities, and every call contains actionable insights. Manage your risks and control your opportunities by targeting the calls you are analyzing.

  • Transcribe large volumes of recorded audio quickly via lightning-fast GPUs
  • Make decisions as calls happen using real-time transcription
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  • Reveal the voice of every customer by integrating highly accurate transcripts with your analytics or business intelligence platform

Hear what every agent and caller is saying. Ensure regulatory compliance and enhance customer experience. Gain insights and build loyalty that grow your business.

Hardware

Cost-effectively scale from 10 to 100,000 agents

Voci solutions reduce your hardware footprint with the use of NVIDIA® GPUs to minimize your total cost of ownership.

  • State-of-the-art NVIDIA® GPUs that increase compute performance and speech-to-text (STT) conversion speed
  • Optimized cloud solutions powered by AWS
  • Latest-generation Intel® Xeon® or AMD processors
  • High-speed DDR4 SDRAM for high-bandwidth data transfers
  • Containerized machines for VMware, AWS AMIs, and others

V-Blaze Technical Specifications

Technical Specifications

Learn more about V-Blaze

  • Audio Compatibility - Extensive support for over 350 telephony audio formats
  • Deployment Method - On-premise, cloud, or hybrid
  • Integration - API architecture is compatible with third-party analytics or business intelligence platforms which support open-format JSON and Text transcripts
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  • Languages Supported - Multiple
  • Speech Engine - Large Vocabulary Continuous Speech Recognition (LVCSR)
  • Transcription Delivery Mode - Post call: up to 150 hours of recorded calls per hour per single hardware unit; Real time: up to 200 simultaneous conversations per single hardware unit

See how accurate your
transcripts can be