Hear the voice of every customer
Manually listening to every call is time-consuming, expensive, and impractical. Using GPU-accelerated, AI-based technology enables you to discover actionable insights by quickly turning all your audio into an enterprise asset.
Minimize risk by transcribing all calls quickly, accurately, and cost-effectively
All calls come with risks or opportunities, and every call contains actionable insights. Manage your risks and control your opportunities by targeting the calls you are analyzing.
- Transcribe large volumes of recorded audio quickly via lightning-fast GPUs
- Make decisions as calls happen using real-time transcription
- Reveal the voice of every customer by integrating highly accurate transcripts with your analytics or business intelligence platform
Hear what every agent and caller is saying. Ensure regulatory compliance and enhance customer experience. Gain insights and build loyalty that grow your business.
Cost-effectively scale from 10 to 100,000 agents
Voci solutions reduce your hardware footprint with the use of NVIDIA® GPUs to minimize your total cost of ownership.
- High-speed DDR4 SDRAM for high-bandwidth data transfers
- Containerized machines for VMware, AWS AMIs, and others
Learn more about V-Blaze
- Languages Supported - Multiple
- Speech Engine - Large Vocabulary Continuous Speech Recognition (LVCSR)
- Transcription Delivery Mode - Post call: up to 150 hours of recorded calls per hour per single hardware unit; Real time: up to 200 simultaneous conversations per single hardware unit
Find out more
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