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Voci V-Spark provides greater capabilities to review customer-agent interactions. This robust speech-to-text application enables search of all voice data to understand root cause. Uncover product and competitive insights, upgrade agent quality monitoring by targeting calls, establish a base for customer analysis, predict customer churn, improve customer experience, and ensure compliance.
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Protecting Your Business and Information: Recognizing Cybersecurity Awareness Month
October is National Cybersecurity Awareness Month (NCSAM). NCSAM is observed every October, and was created as a collaborative effort between government and industry to ensure every American has the r ...
A Personal Note on Arctic and the Author of the Danger Trail
“Author of the Danger Trail, Philip Steels, etc.” Do you recognize this sentence? If so, chances are very good that you are a speech technology researcher. Mostly likely your specialty is speech ...