Gain an advantage with powerful AI transcription
Voci’s artificial intelligence (AI) and deep learning capabilities automatically analyze your customer interactions to deliver accurate and up-to-date business intelligence.
Make your call center work smarter
Voci’s powerful AI enables your enterprise to:
- Determine customer satisfaction through sentiment analysis and speech characteristics
- Prevent customer churn (cancellations)
- Discover demographic-based trends using gender identification
- Improve agent performance and first call resolution
- Monitor effectiveness of marketing campaigns by associating metadata to customer calls
- Manage your risk by ensuring compliance
Add depth to analytics with deep learning
Voci deep learning speech recognition goes beyond earlier call center technologies. Our solutions feature proprietary machine learning and deep neural networks that ingest and “learn” voice data, enabling your call center to identify customer behavior patterns and trends.
Learn more about our AI and deep learning capabilities
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