Gain real insights from AI and deep learning
Uncover insights to improve agent quality monitoring, mitigate customer churn, improve the customer experience, and ensure compliance. With Voci’s advanced AI and deep learning speech recognition models, you can evaluate all of your call center’s voice data.
AI / Deep Learning
Understand the voice of your customers
- Determine customer satisfaction through sentiment and emotion analysis
- Discover gender-based trends using gender identification
- Add words and phrases to adapt vocabulary for your business to improve transcription accuracy
- Analyze customer and agent voices separately in your transcripts
- Automatically identify the language spoken for transcription
Real Time Speech to Text
Gain real-time insights during the call
- Improve your NPS® and customer satisfaction outcomes using real-time transcription
- Efficiently process 100% of your customer calls accurately using the lightning-fast GPU acceleration of V-Blaze
API Integrations
Integrate transcripts with any analytics or business intelligence platforms
Industry-standard open APIs integrate our innovative speech engine with multiple audio sources and third-party analytics or business intelligence platforms.
Speech Technology Deployment
Deploy your way
Voci solutions offer flexible deployment options — on-premise, cloud, or hybrid.
Recover your investment quickly after deployment.
V-Blaze
Hear the true voice of every customer
- NVIDIA® GPUs enable lightning-fast transcription of live and recorded calls
- Highly accurate transcripts integrate with your analytics or business intelligence platform to reveal actionable insights and the true voice of every customer
V-Spark
Visualize customer calls with a powerful speech browser
- Reveals emotion and sentiment
- Classifies your data for immediate business action
- Integrates easily with analytics or business intelligence platforms
V-Match
Verify callers by matching their voiceprints
- Provides greater accuracy and security using passive voice verification
- Authenticates during the call — no passwords necessary
- Scales to meet your organization’s specific needs
See how accurate
your transcripts
can be
Languages
Produce transcripts for several widely spoken languages
Find out more
Speech Technology Deployment
Cost-effectively scale from 10 to 100,000 agents
Voci solutions reduce your hardware footprint with the use of NVIDIA® GPUs to minimize your total cost of ownership.
Speech Technology Deployment
Real Time Speech Technology that works
Voci solutions are built on the NVIDIA® CUDA® parallel computing platform. They feature:
- State-of-the-art NVIDIA® GPUs that increase compute performance and speech-to-text (STT) conversion speed
- Optimized cloud solutions powered by AWS
- Latest-generation Intel® Xeon® or AMD processors
- High-speed DDR4 SDRAM for high-bandwidth data transfers
- Containerized machines for VMware, AWS AMIs, and others