Make superior customer service your policy
The market for providing home, auto, life, healthcare, and liability coverage is extremely competitive. As an insurer, taking care of your policyholders is paramount, and you must also meet increased operational efficiency targets and compliance regulations. Gain the insights you need to deliver superior customer service, as well as to better manage costs and ensure compliance.
Voci Speech Technology Solutions
First impressions count
How customers perceive your brand is the core of the customer experience. Voci technology transcribes 100% of live and recorded calls into highly accurate text that can be analyzed to determine customer satisfaction. Know what all your callers have said so you can achieve an effortless customer experience — and stay ahead of the competition.
Call Center Operations
Bring greater efficiency to your call center
Optimizing call center management and maintaining costs is a balancing act: agent attrition needs to be kept to a minimum, training and sales effectiveness must always improve, and quality assurance has to review more calls, faster. Voci technology enables you to analyze all calls moments after completion, bringing cost-effective improvements to every aspect of your operations.
Get the message
People are constantly on the move and need a voicemail system to help them keep pace with incoming messages. Voci powers visual voicemail solutions with highly accurate, fully punctuated messages. Applications can search message text for keywords and react even before the message is heard. People can quickly find the information they need to respond to callers and stay productive.
Governance, Risk Management & Compliance
Protect your brand and your customers
Data breaches happen to businesses of all sizes on a daily basis. It’s crucial that your organization develops its own program of governance, risk management and compliance (GRC) to address such uncertainties. As part of such a program, Voci technology improves GRC, protects sensitive customer information, and significantly reduces costs stemming from a breach.
Find out more
Understanding Contact Centers
There’s a lot of specialized terms used in the contact center world. One is agent satisfaction. While agents in a contact center may not receive a report card, their agent satisfaction score measure ...
Gaining Access to All Your Customer Data
Imagine if you could read your customers’ minds – if you knew what they were actually thinking and feeling. You would not only know how to best attract and retain, customers, but you’d also have ...