Governance, Risk Management & Compliance

Protect your brand and your customers

Data breaches are now common occurrences for all organizations. It’s crucial that your organization develops its own programs of governance, risk management, and compliance (GRC) to address such uncertainties. Part of any GRC program is validating your supply chain and selecting partners who can enable your business processes and assist you with GRC requirements.

As part of such a program, Voci’s technology can improve GRC, protect sensitive customer information, and significantly reduce costs stemming from a breach.

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Secure all recorded calls and their transcripts

Voci automatic speech recognition (ASR) technology meets the security needs of your PCI-compliant call center and mitigates risks associated with data breaches and noncompliance. It features industry-standard security controls and data-handling processes to ensure the safety of your customers’ data. It includes a WAF and IDS that monitor data traffic and alert you to possible exploits, plus the Alert Logic® security platform for SIEM and SOC alerting and continuous monitoring requirements.

In addition, Voci technology incorporates encryption and security zones as well as encryption of data at rest, inflight, etc. Voci V-Blaze software and V-Cloud SaaS are designed to limit processing time of sensitive data and eliminate sensitive data storage issues.

Our solutions can help your organization improve its GRC and data security in Insurance, Finance, Business Process Outsourcing, and other industries. We are compliant with several security/privacy frameworks and GDPR, and we are listed on the FTC Privacy Shield Framework website.

Voci Speech Technology Solutions

Customer Experience

First impressions count

How customers perceive your brand is the core of the customer experience. Voci technology transcribes 100% of live and recorded calls into highly accurate text that can be analyzed to determine customer satisfaction. Know what all your callers have said so you can achieve an effortless customer experience — and stay ahead of the competition.

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Call Center Operations

Bring greater efficiency to your call center

Optimizing call center management and maintaining costs is a balancing act: agent attrition needs to be kept to a minimum, training and sales effectiveness must always improve, and quality assurance has to review more calls, faster. Voci technology enables you to analyze all calls moments after completion, bringing cost-effective improvements to every aspect of your operations.

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Voicemail

Get the message

People are constantly on the move and need a voicemail system to help them keep pace with incoming messages. Voci powers visual voicemail solutions with highly accurate, fully punctuated messages. Applications can search message text for keywords and react even before the message is heard. People can quickly find the information they need to respond to callers and stay productive.

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Governance, Risk Management & Compliance

Protect your brand and your customers

Data breaches happen to businesses of all sizes on a daily basis. It’s crucial that your organization develops its own program of governance, risk management and compliance (GRC) to address such uncertainties. As part of such a program, Voci technology improves GRC, protects sensitive customer information, and significantly reduces costs stemming from a breach.

Find Out More

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