Earn added customer interest
Market volatility and compliance with government regulations are daily facts of life for your financial services or banking institution. Keeping your investors and customers satisfied is also an essential part of your day-to-day operations. Stay in compliance and deliver a superior customer experience during every transaction.
Voci Speech Technology Solutions
First impressions count
How customers perceive your brand is the core of the customer experience. Voci technology transcribes 100% of live and recorded calls into highly accurate text that can be analyzed to determine customer satisfaction. Know what all your callers have said so you can achieve an effortless customer experience — and stay ahead of the competition.
Call Center Operations
Bring greater efficiency to your call center
Optimizing call center management and maintaining costs is a balancing act: agent attrition needs to be kept to a minimum, training and sales effectiveness must always improve, and quality assurance has to review more calls, faster. Voci technology enables you to analyze all calls moments after completion, bringing cost-effective improvements to every aspect of your operations.
Get the message
People are constantly on the move and need a voicemail system to help them keep pace with incoming messages. Voci powers visual voicemail solutions with highly accurate, fully punctuated messages. Applications can search message text for keywords and react even before the message is heard. People can quickly find the information they need to respond to callers and stay productive.
Governance, Risk Management & Compliance
Protect your brand and your customers
Data breaches happen to businesses of all sizes on a daily basis. It’s crucial that your organization develops its own program of governance, risk management and compliance (GRC) to address such uncertainties. As part of such a program, Voci technology improves GRC, protects sensitive customer information, and significantly reduces costs stemming from a breach.
Find out more
First Tech Federal Credit Union
In 2016, First Tech turned to Voci to transcribe and analyze all the calls coming into its contact centers. It was then able to gain actionable insights directly from its members’ recorded words ...
GDPR and Call Centers: Ensuring Compliance in the Age of Brexit
The E.U. General Data Protection Regulation (GDPR) went into effect on May 25, 2018. This regulation poses unique challenges for call center operations. The key for the modern call center business is ...