Call Center Operations

Bring greater efficiency to your call center

Optimizing call center management and maintaining costs is a balancing act: agent attrition needs to be kept to a minimum, training and sales effectiveness must always improve, and quality assurance has to review more calls, faster. Voci technology enables you to analyze all calls moments after completion, bringing cost-effective improvements to every aspect of your operations.

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Featured Industries

Improve agent demeanor and increase productivity

Voci speech technology enables you to search transcripts to review the agent side of conversations and determine the agent’s demeanor. Transcripts also indicate agent training opportunities that will improve both customer satisfaction and agent productivity. What’s more, insights like this will boost job satisfaction.

V-Blaze and V-Spark can help call managers truly understand what motivates their agents, increase first call resolution, and drill down to specific call types in Insurance, Finance, Business Process Outsourcing and other industries.

Voci Speech Technology Solutions

Customer Experience

First impressions count

How customers perceive your brand is the core of the customer experience. Voci technology transcribes 100% of live and recorded calls into highly accurate text that can be analyzed to determine customer satisfaction. Know what all your callers have said so you can achieve an effortless customer experience — and stay ahead of the competition.

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Call Center Operations

Bring greater efficiency to your call center

Optimizing call center management and maintaining costs is a balancing act: agent attrition needs to be kept to a minimum, training and sales effectiveness must always improve, and quality assurance has to review more calls, faster. Voci technology enables you to analyze all calls moments after completion, bringing cost-effective improvements to every aspect of your operations.

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Voicemail

Get the message

People are constantly on the move and need a voicemail system to help them keep pace with incoming messages. Voci powers visual voicemail solutions with highly accurate, fully punctuated messages. Applications can search message text for keywords and react even before the message is heard. People can quickly find the information they need to respond to callers and stay productive.

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Governance, Risk Management & Compliance

Protect your brand and your customers

Data breaches happen to businesses of all sizes on a daily basis. It’s crucial that your organization develops its own program of governance, risk management and compliance (GRC) to address such uncertainties. As part of such a program, Voci technology improves GRC, protects sensitive customer information, and significantly reduces costs stemming from a breach.

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