Business Process Outsourcing
Optimize your BPO call center operations
Companies contract with business process outsourcing (BPO) call centers to handle their benefits and enrollment, business retention, collections, customer service, sales, or survey administration processes/workflows. Managing your call center is demanding, but you can overcome many challenges by improving agent training and keeping costs down.
Voci Speech Technology Solutions
First impressions count
How customers perceive your brand is the core of the customer experience. Voci technology transcribes 100% of live and recorded calls into highly accurate text that can be analyzed to determine customer satisfaction. Know what all your callers have said so you can achieve an effortless customer experience — and stay ahead of the competition.
Call Center Operations
Bring greater efficiency to your call center
Optimizing call center management and maintaining costs is a balancing act: agent attrition needs to be kept to a minimum, training and sales effectiveness must always improve, and quality assurance has to review more calls, faster. Voci technology enables you to analyze all calls moments after completion, bringing cost-effective improvements to every aspect of your operations.
Get the message
People are constantly on the move and need a voicemail system to help them keep pace with incoming messages. Voci powers visual voicemail solutions with highly accurate, fully punctuated messages. Applications can search message text for keywords and react even before the message is heard. People can quickly find the information they need to respond to callers and stay productive.
Governance, Risk Management & Compliance
Protect your brand and your customers
Data breaches happen to businesses of all sizes on a daily basis. It’s crucial that your organization develops its own program of governance, risk management and compliance (GRC) to address such uncertainties. As part of such a program, Voci technology improves GRC, protects sensitive customer information, and significantly reduces costs stemming from a breach.
Find out more
With the home improvement company facing an unexpected amount of refunds, it turned to Voci for assistance. Voci’s speech exploration solution, V-Spark, was deployed to help solve the problem. ...
Using Customer Data for ASR Tuning
Automated transcription takes the voice audio that your company already collects and transcribes it, enabling you to obtain insights about your customers’ needs. ...