Integration brings everything together
V-Blaze and V-Spark feature industry-standard open, REST-based APIs, enabling seamless integration with your existing systems and the simplified access to and sharing of their transcription and analytics data. Data can be transcribed and analyzed programmatically. Our standards-based technology integration easily scales to your requirements so you can evaluate all of your call center’s voice data and meet your budget.
Integrate our technology to support your objectives
- Workforce optimization/management (WFO/WFM) - to help load-balance calls, increase agent productivity, and optimize agent training
- Call centers - to reduce agent attrition, improve WFM, increase sales effectiveness, and optimize agent QA efficiency
- Customer experience - to find actionable insights in 100% of call transcripts
Find out more
Gaining Access to All Your Customer Data
Imagine if you could read your customers’ minds – if you knew what they were actually thinking and feeling. You would not only know how to best attract and retain, customers, but you’d also have ...
Improving the R in ASR: Tuning Speech Recognition
Automatic Speech Recognition (ASR) systems are used to significantly reduce customer churn and interaction costs by enabling voice-of-thecustomer analysis. Strong out-of-the-box recognition accuracy m ...