Voci and TopBox Partner to Provide Powerful Voice-based Root Cause Analysis

July 14, 2016

WASHINGTON, D.C. and PITTSBURGH—July 14, 2016—Voci Technologies, the leading provider of speech-to-text transcription and speech analytics, today announced its new partnership with TopBox, a cloud-based provider of interaction analytics for the contact center. Voci’s state-of-the-art V-Spark Voice Analytics™ engine will be integrated into TopBox’s analytics software for a truly comprehensive view of customer interactions.

“Voci has been fantastic to work with,” says Jeff Yentis, President of TopBox. “We evaluated several other vendors to see which one had the most accurate transcripts and the most robust technology. Voci had far and away the highest accuracy and the easiest integration. You can’t generate high-quality insights without high-quality speech data, and Voci provides exactly that.”

Voci CEO Anthony Gadient adds, “TopBox has an attractive analytics platform for root cause analysis. The addition of Voci’s voice transcription capabilities to that platform will accelerate the adoption of this disruptive capability across the contact analytics market. We’re excited to work with a company that’s on the leading-edge of technology like TopBox and look forward to a long and successful relationship.”

With the addition of V-Spark, TopBox’s solution now provides a wide range of acoustic-based metadata like speaker emotion and gender identification in addition to Voci’s high-quality voice transcriptions. The Voci-TopBox partnership enables companies of all sizes to view these highly accurate transcripts alongside the rest of their data for a deeper understanding of root cause and global insights into agent performance, customer experience, sales effectiveness, and marketing intelligence.

About Voci Technologies:
Voci Technologies enables enterprises to extract actionable intelligence from their voice data. The company’s hardware-accelerated speech recognition engine runs orders of magnitude faster and with greater accuracy than alternatives, enabling both real-time and batch transcription of 100% of companies’ voice data. We work with our partners and clients to deliver domain- and data-specific speech intelligence solutions that meet their business requirements for customer experience, call center operations, compliance, surveys and transcription applications such as voicemail. For more information, visit www.vocitec.com.

About TopBox:
Founded by contact center veterans, TopBox delivers intuitive, affordable, effective tools that can be used to identify the customer-impacting issues that occur throughout an organization and result in customer contacts.  The cloud-based TopBox application uses an innovative methodology that contextualizes customer interactions and provides industry-leading root cause analysis capabilities. TopBox makes customer analytics accessible to all organizations. Learn more at www.topbox.io.



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