Speech Insights

Voci is committed to delivering solutions that mine actionable insights from your voice data and improve your profitability

Technical

When It Has to Be Right: Transcription Accuracy and Tuning Speech Recognition

April 02, 2019

So, you’ve bought yourself a new ASR solution. You did your research, you found the system that works best for your business, you researched the vendor, and finally you took the plunge. You’re sure that this is going to work perfectly, and all you need to do is turn it on and start feeding it ca ...

Read When It Has to Be Right: Transcription Accuracy and Tuning Speech Recognition

Customer Experience

See the Big Picture: Choosing Your ASR Solution

March 28, 2019

Many small details make up what’s in the overall big picture. To help our customers gain a competitive advantage, I believe that we must be attentive to their needs and work hand in hand with them to reach their goals. So I asked my team to look at ASR purchasing considerations often overlooked by ...

Read See the Big Picture: Choosing Your ASR Solution

Customer Experience

Maximize ROI: What to Include in Your ASR Solution Evaluation

March 28, 2019

Many factors go into choosing an ASR solution. Its accuracy is important. So is its speed, and multiple other considerations. But for most businesses, cost plays a significant role. As VP of Operations, I look at a specific solution’s features as well as its cost, as ROI considerations are centra ...

Read Maximize ROI: What to Include in Your ASR Solution Evaluation

Customer Experience

Get the Information You Need

March 28, 2019

As Voci’s new CEO (click on the About page to read a little more about me), I’m very pleased to have the opportunity to connect with you about something that’s always been important to me. I believe strongly in providing customers with the information they need about the solutions that can imp ...

Read Get the Information You Need

Technical

I’ve Transcribed Speech, But What Can I Do With It?

January 05, 2019

There’s a whole set of terms which we use to talk about doing more than just plain transcription. This gets us into a set of features in ASR software that identify the context of speech, as well as identifying speakers and allowing for classification of calls. ...

Read I’ve Transcribed Speech, But What Can I Do With It?

Technical

Automatic Speech Recognition and You

January 05, 2019

Let’s start with the term right in the title: Automatic Speech Recognition or ASR. ASR takes natural speech and converts it into text. This is also called Speech-to-Text or STT. An ASR system is also called a speech engine. ...

Read Automatic Speech Recognition and You

Stay updated with Voci's speech insights

Please type your first name.
Please type your last name.
Invalid email address.
Invalid Input
I have read and agree with Voci’s Privacy Notice