Speech Insights

Voci is committed to delivering solutions that mine actionable insights from your voice data and improve your profitability

Technical

Neural Networks, Deep Learning and Automatic Speech Recognition: How Speech to Text Works

July 08, 2019

As you know, Voci works on automatic speech recognition (ASR). I’ve been with Voci almost since the beginning — nearly 8 years — helping to develop our speech recognition engine. Over those years, I have often been asked about what exactly the engine does. How does speech recognition work? ...

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Technical

Impressions from NVIDIA GTC 2019

March 26, 2019

Inside every serious deep learning house, there is a cluster of machines. Inside each machine, there is one GPU card. Since Voci is a serious deep learning house, we end up owning many GPU cards. By now, no one would disagree that deep learning has reinvigorated the ASR industry. Back in 2013, Vo ...

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Technical

Technology and Acronym Soup

January 05, 2019

One of the first things you notice when you start learning more about software and AI and STT is how many acronyms are used. It can get a bit overwhelming, so this blog is going to talk about some of the most common ones. ...

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Technical

Artificial Intelligence Without a Robot Uprising

January 05, 2019

Artificial intelligence or AI is an idea that’s been around for a long, long time. Artificial beings that can think like humans have been talked about since ancient times. ...

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Technical

Real Benefits from Artificial Intelligence

December 06, 2018

One of the key AI technologies that Voci's speech recognition implements is deep learning, a machine learning technique that enables software to do what comes naturally to humans: learn by example. ...

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Call Center Management

How AI is Transforming Call Center Training

December 03, 2018

The training of call center agents is about to experience a revolutionary advancement. Thanks to machine learning, personalized real-time coaching based on speech-to-text transcriptions and analytics will be made possible. Current Practices Typically teams of coaches can listen to only 10 or so ra ...

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