Speech Insights by Corinne Hebestreit

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GRC

Governance, Risk Management, and Compliance

January 05, 2019

In this blog, we’re going to talk about a specialized area of business where STT can offer a lot of support: Governance, Risk Management and Compliance, or GRC. ...

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Call Center Management

Understanding Contact Centers

January 05, 2019

There’s a lot of specialized terms used in the contact center world. One is agent satisfaction. While agents in a contact center may not receive a report card, their agent satisfaction score measures their ability to help customers over the phone. The higher the score, the better the agent is doin ...

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Technical

Technology and Acronym Soup

January 05, 2019

One of the first things you notice when you start learning more about software and AI and STT is how many acronyms are used. It can get a bit overwhelming, so this blog is going to talk about some of the most common ones. ...

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Technical

I’ve Transcribed Speech, But What Can I Do With It?

January 05, 2019

There’s a whole set of terms which we use to talk about doing more than just plain transcription. This gets us into a set of features in ASR software that identify the context of speech, as well as identifying speakers and allowing for classification of calls. ...

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Technical

Automatic Speech Recognition and You

January 05, 2019

Let’s start with the term right in the title: Automatic Speech Recognition or ASR. ASR takes natural speech and converts it into text. This is also called Speech-to-Text or STT. An ASR system is also called a speech engine. ...

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Technical

Artificial Intelligence Without a Robot Uprising

January 05, 2019

Artificial intelligence or AI is an idea that’s been around for a long, long time. Artificial beings that can think like humans have been talked about since ancient times. ...

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