Speech Insights

Voci is committed to delivering solutions that mine actionable insights from your voice data and improve your profitability

GRC

GDPR and Call Centers: Ensuring Compliance in the Age of Brexit

January 19, 2019

The E.U. General Data Protection Regulation (GDPR) went into effect on May 25, 2018. This regulation poses unique challenges for call center operations. The key for the modern call center business is the ability to provide insightful analytics while complying with the GDPR data subject handling requ ...

Read GDPR and Call Centers: Ensuring Compliance in the Age of Brexit

Technical

Technology and Acronym Soup

January 05, 2019

One of the first things you notice when you start learning more about software and AI and STT is how many acronyms are used. It can get a bit overwhelming, so this blog is going to talk about some of the most common ones. ...

Read Technology and Acronym Soup

Technical

Artificial Intelligence Without a Robot Uprising

January 05, 2019

Artificial intelligence or AI is an idea that’s been around for a long, long time. Artificial beings that can think like humans have been talked about since ancient times. ...

Read Artificial Intelligence Without a Robot Uprising

Call Center Management

How AI is Transforming Call Center Training

December 03, 2018

The training of call center agents is about to experience a revolutionary advancement. Thanks to machine learning, personalized real-time coaching based on speech-to-text transcriptions and analytics will be made possible. Current Practices Typically teams of coaches can listen to only 10 or so ra ...

Read How AI is Transforming Call Center Training

Customer Experience

Accessing Your Audio Data: You Can’t Profit From What You Can’t See

January 25, 2019

The largest and richest source of insight into the experience your customers have with your brand comes from the phone conversations they have with your representatives. Surfacing these insights helps you manage risk, maximize sales effectiveness, gain market intelligence, and reduce costs. Because ...

Read Accessing Your Audio Data: You Can’t Profit From What You Can’t See

Call Center Management

Understanding Contact Centers

January 05, 2019

There’s a lot of specialized terms used in the contact center world. One is agent satisfaction. While agents in a contact center may not receive a report card, their agent satisfaction score measures their ability to help customers over the phone. The higher the score, the better the agent is doin ...

Read Understanding Contact Centers

Technical

Automatic Speech Recognition and You

January 05, 2019

Let’s start with the term right in the title: Automatic Speech Recognition or ASR. ASR takes natural speech and converts it into text. This is also called Speech-to-Text or STT. An ASR system is also called a speech engine. ...

Read Automatic Speech Recognition and You

GRC

State-of-the-Art Voice Scrubbing Technology Can Help Speech Analytics Systems Avoid the GDPR Minefield

December 04, 2018

Call center recordings contain a trove of valuable insights about customer satisfaction, service quality, agent performance, and customer churn. Speech analytics systems can uncover these insights through speech-to-text conversion of the recorded calls, followed by analysis of the converted text – ...

Read State-of-the-Art Voice Scrubbing Technology Can Help Speech Analytics Systems Avoid the GDPR Minefield

GRC

Information Security and Tuning Your ASR Solution: Keeping You, Your Business and Your Customers Safe

February 21, 2019

It’s no secret that pretty much everybody hates information security. At best, it’s annoying. You have to keep track of a bunch of passwords, you have to lock your computer whenever you get up (even if it’s only for five minutes), and there’s a lot of websites you can’t get to on your comp ...

Read Information Security and Tuning Your ASR Solution

Customer Experience

Accessing Your Audio Data: You Can’t Profit From What You Can’t See

January 25, 2019

The largest and richest source of insight into the experience your customers have with your brand comes from the phone conversations they have with your representatives. Surfacing these insights helps you manage risk, maximize sales effectiveness, gain market intelligence, and reduce costs. Because ...

Read Accessing Your Audio Data: You Can’t Profit From What You Can’t See

GRC

GDPR and Call Centers: Ensuring Compliance in the Age of Brexit

January 19, 2019

The E.U. General Data Protection Regulation (GDPR) went into effect on May 25, 2018. This regulation poses unique challenges for call center operations. The key for the modern call center business is the ability to provide insightful analytics while complying with the GDPR data subject handling requ ...

Read GDPR and Call Centers: Ensuring Compliance in the Age of Brexit

GRC

Governance, Risk Management, and Compliance

January 05, 2019

In this blog, we’re going to talk about a specialized area of business where STT can offer a lot of support: Governance, Risk Management and Compliance, or GRC. ...

Learn about GRC - Click Here

Call Center Management

Understanding Contact Centers

January 05, 2019

There’s a lot of specialized terms used in the contact center world. One is agent satisfaction. While agents in a contact center may not receive a report card, their agent satisfaction score measures their ability to help customers over the phone. The higher the score, the better the agent is doin ...

Read Understanding Contact Centers

Technical

Technology and Acronym Soup

January 05, 2019

One of the first things you notice when you start learning more about software and AI and STT is how many acronyms are used. It can get a bit overwhelming, so this blog is going to talk about some of the most common ones. ...

Read Technology and Acronym Soup

Technical

I’ve Transcribed Speech, But What Can I Do With It?

January 05, 2019

There’s a whole set of terms which we use to talk about doing more than just plain transcription. This gets us into a set of features in ASR software that identify the context of speech, as well as identifying speakers and allowing for classification of calls. ...

Read I’ve Transcribed Speech, But What Can I Do With It?

Technical

Automatic Speech Recognition and You

January 05, 2019

Let’s start with the term right in the title: Automatic Speech Recognition or ASR. ASR takes natural speech and converts it into text. This is also called Speech-to-Text or STT. An ASR system is also called a speech engine. ...

Read Automatic Speech Recognition and You

Technical

Artificial Intelligence Without a Robot Uprising

January 05, 2019

Artificial intelligence or AI is an idea that’s been around for a long, long time. Artificial beings that can think like humans have been talked about since ancient times. ...

Read Artificial Intelligence Without a Robot Uprising

Technical

Real Benefits from Artificial Intelligence

December 06, 2018

One of the key AI technologies that Voci's speech recognition implements is deep learning, a machine learning technique that enables software to do what comes naturally to humans: learn by example. ...

Read Real Benefits from Artificial Intelligence

GRC

State-of-the-Art Voice Scrubbing Technology Can Help Speech Analytics Systems Avoid the GDPR Minefield

December 04, 2018

Call center recordings contain a trove of valuable insights about customer satisfaction, service quality, agent performance, and customer churn. Speech analytics systems can uncover these insights through speech-to-text conversion of the recorded calls, followed by analysis of the converted text – ...

Read State-of-the-Art Voice Scrubbing Technology Can Help Speech Analytics Systems Avoid the GDPR Minefield

Call Center Management

How AI is Transforming Call Center Training

December 03, 2018

The training of call center agents is about to experience a revolutionary advancement. Thanks to machine learning, personalized real-time coaching based on speech-to-text transcriptions and analytics will be made possible. Current Practices Typically teams of coaches can listen to only 10 or so ra ...

Read How AI is Transforming Call Center Training

Stay updated with Voci's speech insights

Please type your first name.
Please type your last name.
Invalid email address.
Invalid Input
I have read and agree with Voci’s Privacy Notice