Enterprise Connect

Powering the Contact Center of today and beyond

Voci provides AI based speech-to-text technology to unlock the text hidden within call audio data to enable AI solutions and analytics.

Speech to text software that’s flexible, scalable, and easy to use

Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center.

You can trust how we manage your data.

Voci has a mature information security and privacy program which uses industry-standard best practices and is aligned to regulatory and industry standards.

Gain an advantage with Voci’s leading transcription technology

Voci’s artificial intelligence (AI) and deep learning capabilities, backed by expert speech scientists, generate sophisticated language models for accurate transcription of customer calls.

Our Features

Accuracy

Best in class accuracy
Specialized vertical models
Punctuation
AI, ML, DL Neural Net Technology

Lowest TCO

Process 200 hours of audio in one hour on a single 1U server
Horizontal Scaling
Same day deployments
Deploy Cloud, Prem, or Hybrid

Speed

600x speeds minimize infrastructure requirements
200 concurrent calls in real-time
True real-time speech-to-text (live agent/client transcriptions)

Ease of Integration

Simple REST APIs
Deploy Cloud, Prem, or Hybrid
Industry standard components
Data in JSON format

Completeness

Full Punctuation and Context
Redaction
Emotional
Sentiment
Language ID
Etc..