Enhancing Customer Experience for Health Insurance: Tuning for Industry-Specific Vocabulary

Greg Spurrier

Making Telephone Surveys Effective: Quality Management in Polling and Telephone Survey Research

Kevin Stay

How to Make Speech Recognition Software That Works — and Keeps Working

Don Reaves

Data Management and Privacy: The Importance of Protecting Your Own Security

Jay R. Pascarella

Over-Promising in Telemarketing: Achieving Zero Tolerance with Speech Analytics

Bill von Hagen

Complexity of Language and ASR Challenges: How Cultural Variation Affects Transcription

Gabriel Mejía

Analyzing Language to Train ASR Systems: Combining Linguistics with AI Technology

Catherine Nalesnik

How a Full-Text ASR System Improves GRC

David Garrod

When It Has to Be Right: Transcription Accuracy and Tuning Speech Recognition

Lynwood Hines

See the Big Picture: Choosing Your ASR Solution

Michael Coney

Get the Right Price: Understand the Bottom Line

Tony Ryan

The Real Costs of Deploying ASR Solutions

Russell Vetrano

Maximize ROI: What to Include in Your ASR Solution Evaluation

Tim Wallick

Get the information you need

Michael Coney

Impressions from NVIDIA GTC 2019

Arthur Chan

Voice-Based Data Can Be a Strategic Asset if Used Properly

Wayne Ramprashad

Adapting to the Evolution of Your Business: How Flexible Deployment Helps You Succeed

Michael Smocer

Information Security and Tuning Your ASR Solution: Keeping You, Your Business and Your Customers Safe

Jay R. Pascarella

Accessing Your Audio Data: You Can’t Profit From What You Can’t See

Michael Smocer

GDPR and Call Centers: Ensuring Compliance in the Age of Brexit

David Garrod

Governance, Risk Management, and Compliance

Corinne Hebestreit