Call Center Management
Making Telephone Surveys Effective: Quality Management in Polling and Telephone Survey Research
Technical
How to Make Speech Recognition Software That Works — and Keeps Working
GRC
Data Management and Privacy: The Importance of Protecting Your Own Security
Over-Promising in Telemarketing: Achieving Zero Tolerance with Speech Analytics
Complexity of Language and ASR Challenges: How Cultural Variation Affects Transcription
Analyzing Language to Train ASR Systems: Combining Linguistics with AI Technology
How a Full-Text ASR System Improves GRC
When It Has to Be Right: Transcription Accuracy and Tuning Speech Recognition
Customer Experience
See the Big Picture: Choosing Your ASR Solution
Get the Right Price: Understand the Bottom Line
The Real Costs of Deploying ASR Solutions
Maximize ROI: What to Include in Your ASR Solution Evaluation
Get the information you need
Impressions from NVIDIA GTC 2019
Voice-Based Data Can Be a Strategic Asset if Used Properly
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