Plans & Pricing

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Straightforward plans to scale with your business

035 starter 01

Starter

036 in cloud 01

In-Cloud

037 on premises 01

On-Premises

Capability

Process up to 1,000 hours of audio to test our speech to text

Process all your production audio

Process all your production audio

Deployment

Voci’s AWS cloud

Voci’s AWS cloud

On your server or on your cloud service provider

Pricing

Free

Customized usage-based pricing

Customized usage-based pricing

Speed

Near real-time

Near real-time

Real-time

Capability

Process up to 1,000 hours of audio to test our speech to text

Deployment

Voci’s AWS cloud

Pricing

Free

Speed

Near real-time

Capability

Process all your production audio

Deployment

Voci’s AWS cloud

Pricing

Customized usage-based pricing

Speed

Near real-time

Capability

Process all your production audio

Deployment

On your server or on your cloud service provider

Pricing

Customized usage-based pricing

Speed

Real-time

Standard Features

All plans come with:

  • Voci general models

    Voci’s out-of-the-box acoustic and  language models, designed for the needs of the modern contact center, including accent coverage, regional vocabulary, and specialized terms for key industries
  • Punctuation

    All transcripts will be correctly punctuated
  • Diarization

    All transcripts will be speaker separated, indicating the agent and the caller
  • Redaction

    All transcripts will have sensitive information (such as credit card and Social Security numbers) redacted, to ensure compliance
  • Emotional intelligence

    Based on acoustic analysis, all transcripts will indicate where emotion is negative or positive, and where it is worsening or improving
  • Sentiment

    Based on linguistic analysis, all transcripts will indicate where sentiment is positive or negative
  • Gender identification

    All transcripts will indicate the gender of agent and caller
  • Language identification

    All transcripts will identify the language that agent and caller are speaking
  • Vocabulary substitutions

    Key words (such as product names) can be entered into the transcription system, in order to correctly transcribe these important words

Upgrades/Additional Features

Upgrade your paid plan with any of the following:

038_analytics-end-point

Analytics end point

  • Includes: speech browser, audio ingestion data flow, elastic search database, and analytics app builder
  • Get started with speech analytics out of the box
  • Priced as a percentage of usage-based billing
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Custom Acoustic Model

  • Intended for regional accents or other audio cases not covered by our general models
  • Priced based on amount of training audio required
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Custom Language Model

  • Intended for specialized vocabulary or other linguistic cases not covered by our general models
  • Priced based on amount of training audio required

Support Options

All plans come with our Silver Support Plan at no additional charge. This plan includes email support during business hours. If you require more support, please consider one of our support plan upgrades.

Gold Support Plan

pricing ico 1

  • Priced at 4% of usage-based billing
  • Includes email and phone support during business hours
  • Response time SLA:
  • P1 3 business hours
  • P2 6 business hours
  • P3 9 business hours

Platinum Support Plan

pricing ico 2

  • Priced at 8% of usage-based billing
  • Includes email and phone support 24/7
  • Includes dedicated Technical Account Manager
  • Includes Audio Accuracy Analyst
  • Response time SLA:
  • P1 1 hour (24/7)
  • P2 2 business hours
  • P3 3 business hours

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