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Voci Technologies Highlighted in SOCAP’s CRM Magazine

August 01, 2018

Titled “The Future of the Contact Center Can Be Heard,” the latest edition of SOCAP’s CRM Magazine (Summer 2017 Edition) features an article detailing the evolution of Voice of the Customer (VoC) programming. The opportunity to listen to the real voice of the customer and gain actionable insig ...

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Voci Technologies Continues to Grow and Expand

June 13, 2018

Voci Technologies has long been known as the market leader in voice recognition technology. From its beginnings at Carnegie Mellon University more than ten years ago, Voci has taken the technology to market and has become the “go-to” solution for enterprise speech analytics partners and clients. ...

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Genesys CX17 Kicks Off Voci Technologies in PureCloud

May 22, 2018

After several months of integration work, Genesys announced the integration of Voci Technologies’ V-Spark speech analytics App within PureCloud at their CX17 Conference in Indianapolis, IN, the week of May 22, 2017. PureCloud is one of three Genesys platforms, serving all sizes of businesses for t ...

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Voci Supports Strategic Partner Clarabridge at C3 Conference in Miami

May 01, 2018

For anyone attending the Clarabridge C3 conference, one thing was clear. If a company wants to hear and understand the voice of the customer (VOC), they should capture and analyze the actual voice of the customer. In the past, VOC programs typically involved interviews and surveys. Each method invo ...

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Voci Board Member Rutenbar Named Senior Vice Chancellor for Research at Pitt

April 10, 2018

The University of Pittsburgh announced today that Voci Technologies Board Member Rob Rutenbar has been named the Senior Vice Chancellor for Research. Rutenbar will lead the University’s strategic vision for research and innovation and will be responsibility for establishing a long-term plan for re ...

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Voci Closes $8M Series B Funding to Fuel Rapid Growth in Voice of the Customer and Compliance Analytics

March 13, 2018

Voci Technologies Incorporated (Voci), the leading provider of enterprise speech-to-text transcription and analytics, today announced the close of its $8M Series B Round. The Series B round was led by Grotech Ventures (Grotech) and Harbert Growth Partners (Harbert). Voci plans to use this capital to ...

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Kicking off 2017 with New Hires at Voci Technologies

January 10, 2018

With record revenue and growth in 2016, Voci Technologies forges ahead, building out its workforce with the hiring of key talent. Kicking the year off with an expanded team, Voci is poised to capture and deliver exponential growth in the foreseeable future. Joining the Voci team are Office Manager ...

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Voci and Nuix Join Forces at ILTACON 2016

August 18, 2016

Representatives from Voci Technologies, Inc. and Nuix plan to attend the International Legal Technology Association’s 2016 conference, also known as ILTACON. The conference will take place from August 28 through September 1 in Washington, D.C. ILTACON focuses on educating law firms and legal ...

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MattsenKumar launches Speech Analytics Suite in collaboration with Voci Technologies

August 01, 2016

MattsenKumar LLC, or “MK” announces the release of its new solution within the growing speech analytics industry.  SmartSpeech Powered by Voci™ leverages MK’s expertise in providing customized analytics consulting to clients across industries and geographies.  In leveraging Voci’ ...

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Voci and TopBox Partner to Provide Powerful Voice-based Root Cause Analysis

July 14, 2016

WASHINGTON, D.C. and PITTSBURGH—July 14, 2016—Voci Technologies, the leading provider of speech-to-text transcription and speech analytics, today announced its new partnership with TopBox, a cloud-based provider of interaction analytics for the contact center. Voci’s state-of-the-art ...

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