Voci Technologies Highlighted in SOCAP’s CRM Magazine

Titled “The Future of the Contact Center Can Be Heard,” the latest edition of SOCAP’s CRM Magazine (Summer 2017 Edition) features an article detailing the evolution of Voice of the Customer (VoC) programming. The opportunity to listen to the real voice of the customer and gain actionable insights is not only possible, but affordable.

Click here to read the article in its entirety. Voci Technologies is highlighted as the leader in the speech-to-text technology industry capable of quickly and accurately transforming contact center audio calls into text that can be analyzed for increased customer experiences and overall company performance.

Founded in 1973, SOCAP International (The Society of Consumer Affairs Professionals in Business) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP International is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.

Voci Technologies, Inc. is the market leader in voice transcription technology. Focusing on enterprise speech analytics solutions, Voci offers the fastest, most accurate and complete transcriptions, all through open architecture for ease of implementation and integration.