Voci Appoints Former Comcast Executive as Chief Operating Officer
April 28, 2016
April 28, 2016
PITTSBURGH, PA—April 28, 2016—This month, Voci Technologies, Inc. added Wayne Ramprashad, former Executive Director of Call Management and Architecture at Comcast Cable, to the Voci management team as Chief Operating Officer.
“We are delighted to have Wayne join the team,” says Anthony Gadient, Voci CEO. “He has tremendous first-hand knowledge of the telecommunications industry, appreciates the importance of customer experience, and understands the role that call centers play in that process. We are very excited to welcome him aboard.”
In addition to his experience at Comcast, Ramprashad led the implementation of NYSE Euronext's digital strategy. These experiences have solidified his belief in the need for highly accurate and efficient speech-to-text transcription and voice analytics. “Within just a few minutes of using V-Spark™, we were able to answer questions about our customer base that we hadn’t been able to answer for years. Being able to work side by side with Voci’s amazingly talented engineers to continue improving the business of our clients and the experiences of their customers is an incredible opportunity. I can’t wait to get started,” said Ramprashad.
Ramprashad has had more than 16 years of experience as an executive leader, holding positions for such notable companies as the New York Stock Exchange, Comcast Cable, AOL, and IBM . He has served on the advisory board of influential companies including Cisco, and Avaya and has also been a go-to speaker to present on leadership, strategy, and innovative technology at numerous conferences.