MainTrax and Voci Technologies Announce Partnership to Fast-Track Success and Ensure that Clients Realize ROI with Speech Analytics

Voci Technologies, a leading provider of speech analytics platform technology for enterprises, today announced a partnership with MainTrax, a global leader in speech analytics best practices. MainTrax will become a preferred partner to support Voci Technologies’ deployments with comprehensive training to ensure product adoption and effective implementations.

MainTrax, an established and highly trusted professional services partner, has extensive product knowledge and years of hands-on expertise from completing more than 300 successful speech analytics deployments. Commenting on the partnership, MainTrax CEO Scott Bakken said, “The goal of this partnership between MainTrax and Voci is to ensure seamless implementation so that each client generates speed to insights and generates a quick ROI, all based on MainTrax’s understanding of best practices culled over the past 14 years.”

Contact center organizations of all sizes are reaping the benefits of speech analytics and can recognize value immediately after installation. However, an effective, well-executed rollout provides bigger results. “Our partnership with MainTrax provides the necessary onboarding process for effective adoption of our world-class speech technology,” said Michael Coney, CEO of Voci Technologies. “The MainTrax team has shown the ability to build out both simple and very complex applications to meet each client’s ROI.”

Voci Technologies’ enterprise speech-to-text technology stands apart for its lightning-fast speed, best-in-class accuracy, open and flexible architecture, and best-of-breed data protection. Voci helps contact center customers improve call center quality monitoring, customer experience and compliance. Voci has reported record growth of its automated speech recognition platform through each quarter in 2019.

MainTrax helps companies utilize their speech analytics tool to improve agent effectiveness, minimize compliance risk, increase sales, identify and lower complaint trends, reduce customer churn, decrease operational costs, and mine rich new veins of business intelligence. Their knowledge of the speech analytics industry best practices is unrivaled as is their ability to apply them to specific business needs.

The Voci Technologies and MainTrax partnership affords companies — from small contact centers to the very largest corporations — the ability to receive a seamless and complete package that will assist in swiftly achieving ROI. Both parties are excited about the new partnership, which is effective immediately and globally.

About Voci Technologies

Pittsburgh-based Voci Technologies combines artificial intelligence (AI) and deep learning algorithms to deliver the best-in-class enterprise speech transcription platform. Voci’s innovative technology enables developers to build software solutions that extract actionable intelligence from voice data to improve customer experience, operational efficiency, and compliance requirements. Voci’s open platform gives its customers and partners the freedom to choose the deployment methods and integration solutions that best meet their business needs. The company is backed by leading investors, including Grotech Ventures and Harbert Venture Partners. To learn more about Voci, visit http://www.vocitec.com

About MainTrax

MainTrax is a leading provider of speech analytics professional services to end users and industry partners. Free of allegiance to any one solution or supplier, MainTrax has earned a reputation as an independent, unbiased resource for consulting expertise across a variety of products and providers.