Using Customer Data for ASR Tuning
Automated transcription takes the voice audio that your company already collects and transcribes it, enabling you to obtain insights about your customers’ needs. Your transcription vendor needs context-specific audio samples from your business domain to tune the software, however, the samples contain personal information that must be kept secure.
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The Possibilities of Change: How to Find the Right Speech to Text Solution
In a previous blog, Kevin covered some considerations that should go into the decision to purchase an STT or ASR solution. If you’ve already got an STT solution in place, however, your needs are qui ...
Navigating the Market: Getting Started with Automatic Speech Recognition
If you’ve looked into Automatic Speech Recognition (ASR) or speech to text (STT), you know that the industry is constantly changing. Regardless of where your business is — investigating options, c ...