Using Customer Data for ASR Tuning
Automated transcription takes the voice audio that your company already collects and transcribes it, enabling you to obtain insights about your customers’ needs. Your transcription vendor needs context-specific audio samples from your business domain to tune the software, however, the samples contain personal information that must be kept secure.
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Information Security and Tuning Your ASR Solution: Keeping You, Your Business and Your Customers Safe
It’s no secret that pretty much everybody hates information security. At best, it’s annoying. You have to keep track of a bunch of passwords, you have to lock your computer whenever you get up (ev ...
Accessing Your Audio Data: You Can’t Profit From What You Can’t See
The largest and richest source of insight into the experience your customers have with your brand comes from the phone conversations they have with your representatives. Surfacing these insights helps ...