Download Home Improvements Case Study

With the home improvement company facing an unexpected amount of refunds, it turned to Voci for assistance. Voci’s speech exploration solution, V-Spark, was deployed to help solve the problem.

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Speech Insights

Information Security and Tuning Your ASR Solution: Keeping You, Your Business and Your Customers Safe

It’s no secret that pretty much everybody hates information security. At best, it’s annoying. You have to keep track of a bunch of passwords, you have to lock your computer whenever you get up (ev ...

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Speech Insights

Accessing Your Audio Data: You Can’t Profit From What You Can’t See

The largest and richest source of insight into the experience your customers have with your brand comes from the phone conversations they have with your representatives. Surfacing these insights helps ...

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Speech Insights

GDPR and Call Centers: Ensuring Compliance in the Age of Brexit

The E.U. General Data Protection Regulation (GDPR) went into effect on May 25, 2018. This regulation poses unique challenges for call center operations. The key for the modern call center business is ...

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