Download First Tech Federal Case Study
In 2016, First Tech turned to Voci to transcribe and analyze all the calls coming into its contact centers. It was then able to gain actionable insights directly from its members’ recorded words. Combining these voice transcriptions with data from other sources allowed new ways of exposing rich insights which lead to more informed decision making and better prioritization of efforts
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Accessing Your Audio Data: You Can’t Profit From What You Can’t See
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