Download First Tech Federal Case Study
In 2016, First Tech turned to Voci to transcribe and analyze all the calls coming into its contact centers. It was then able to gain actionable insights directly from its members’ recorded words. Combining these voice transcriptions with data from other sources allowed new ways of exposing rich insights which lead to more informed decision making and better prioritization of efforts
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Clear Communication for Speech Recognition: The Importance of Information Representation
One of the most fascinating aspects of life is the act of communication. Without it, we could not interact with each other. And communication can occur in so many forms, from a simple wink to a loud c ...
Audio Quality and Word Error Rate: How to Get the Best From Your Speech Recognition System
In the digital audio domain, audio quality is an assessment of the accuracy, fidelity, and intelligibility of audio output from an electronic device. Given that audio is the primary input to an Automa ...