Download First Tech Federal Case Study
In 2016, First Tech turned to Voci to transcribe and analyze all the calls coming into its contact centers. It was then able to gain actionable insights directly from its members’ recorded words. Combining these voice transcriptions with data from other sources allowed new ways of exposing rich insights which lead to more informed decision making and better prioritization of efforts
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Protecting Your Business and Information: Recognizing Cybersecurity Awareness Month
October is National Cybersecurity Awareness Month (NCSAM). NCSAM is observed every October, and was created as a collaborative effort between government and industry to ensure every American has the r ...
A Personal Note on Arctic and the Author of the Danger Trail
“Author of the Danger Trail, Philip Steels, etc.” Do you recognize this sentence? If so, chances are very good that you are a speech technology researcher. Mostly likely your specialty is speech ...