Download Enhancing CX for Health Insurance Case Study
One of the country’s largest health insurance providers with nearly 15 million members wanted to improve the outcomes of its automatic speech recognition (ASR) system. This included overall accuracy as well as an improved ability to identify industry-specific terms spoken by its customers and call center agents.
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As you know, Voci works on automatic speech recognition (ASR). I’ve been with Voci almost since the beginning — nearly 8 years — helping to develop our speech recognition engine. Over those ye ...
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Developing an automatic speech recognition system, as we do here at Voci, takes a lot of different types of contributions, from experts in both language and technology. We work on the linguistics side ...